8. Non-delivery and Refund

This page explains non-delivery and the corresponding refund policy.

Non-delivery

Non-delivery refers to a state where the product has not been successfully delivered. A status showing "delivered" in the tracking record does not constitute non-delivery.

Non-delivery refers to a situation where 30 days have passed since the product was shipped, but the product has not reached the recipient's address, has not reached the delivery location specified by the purchaser, or delivery could not be completed because the recipient refused to accept it.



Refunds for Non-delivery

If a non-delivery occurs, we will refund the purchase price of the product. Loss or theft of the product after delivery has been completed by the customer is not considered non-delivery. If any of the "Reasons for Ineligibility for Refund" below apply, the purchase is not eligible for a refund.


Reasons for Ineligibility for Refund

We do not provide refunds for loss, damage, or delivery delays caused by the situations listed below.

1. Force majeure
War, civil unrest, strikes, fires, terrorism, military actions, or unforeseeable natural disasters

2. Situations where the product was delivered to the recipient, delivered to a secure receptacle such as a personal locker or mailbox, or has reached "pending pickup" status within the 30-day delivery promise period

3. Non-delivery not attributable to the shipping company/seller

1). The order was cancelled by or due to the purchaser
2). Providing an undeliverable address or unreachable contact information
3). The delivery address is outside the shipping company's delivery service area
4). The recipient rescheduled the delivery time
5). Delayed payment of taxes or fees
6). Changes in customs clearance policies by customs authorities

4. Situations where only one compensation for delivery delay is provided per order, even if the order contains multiple items