We will explain delivery failures and refunds due to delivery failures.

 
Non-Delivery

Non-delivery refers to cases where the item did not reach the delivery address. "Delivery completed" means the item has been delivered according to the tracking information. Non-delivery means the delivery has not been completed.

Non-delivery is defined in two ways:

First, 35 days after the item was shipped, the item has not reached the recipient's address.

Second, the item has not reached the recipient's address within 30 days after arriving in the destination country.


Refunds

If non-delivery occurs, we will refund the purchase price of the item.

If the item has reached the delivery address and delivery has been completed, and the customer subsequently loses or has the item stolen, this is not considered non-delivery. In such cases, it is not non-delivery and therefore not eligible for a refund.


  • 반품 & 환불

    90일 내 반품 가능, 35일 미배송 환불

  • 전 세계 배송

    전 세계 어디든 귀하의 집까지 배송

  • 무료 배송

    특별한 조건 없는 무료 배송

  • 만족 보장

    귀하를 만족케 하는 것은 우리의 약속

발송지 & 브랜드 & 제조사

한국 상품은 한국의 제조사 또는 공급사에서 상품을 발송하고, 한국 외부 상품은 홍콩, 미국, 브라질, 독일, 프랑스, 영국, 호주에서 상품을 발송합니다. 저희 쇼핑몰에서 거래되는 브랜드와 상품 제조사는 매우 다양합니다.